top of page

Refund Policy

At Koozy Up, we are dedicated to ensuring your satisfaction with every purchase. If you are not completely satisfied with your Koozy Up product, our refund and cancellation policy is designed to make the process as seamless as possible.

1. Refund Policy

  • Eligibility: Customers may request a refund or exchange within 7 days of purchase.

  • Refund Options: Refunds may be issued as a full refund or store credit, depending on the circumstances.

  • Condition of Product: To qualify for a refund, the product must be in its original condition, reasonably clean, and free from any signs of wear, tear, or usage.

  • Processing Time: Refunds will be processed within 7-10 days after the returned item is received and inspected.

  • Non-refundable Costs: Shipping costs are non-refundable.

2. Cancellation Policy

  • Cancellation Window: Orders can be cancelled within 24 hours of purchase. Please contact us promptly if you wish to cancel your order.

  • Post-Shipping Cancellation: Once an order has been processed and shipped, it cannot be cancelled. However, you may still be eligible for a refund under our refund policy.

  • Initiating a Cancellation: To cancel an order, please contact us as soon as possible.

3. Return Process

  • Requesting a Return: To initiate a return, please contact our customer service team within 7 days of receiving your order.

  • Return Authorization: Upon approval of your return request, you will receive a return authorization and instructions for returning the item.

  • Secure Packaging: Please ensure that your return is securely packaged to prevent damage during transit.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

4. Damaged or Defective Items

  • Immediate Action: If you receive a damaged or defective item, please contact us immediately. We will work with you to either replace the item or issue a refund.

5. Contact Us

  • If you have any questions or concerns about our refund and cancellation policy, please feel free to contact us.

 

Thank you for choosing Koozy Up!

bottom of page